All orders ship via USPS.
Most orders will ship within 7 business days and some will ship same day.
Due to interruptions in the supply chain, some orders may have an extended shipping time
All orders containing Li-Ion batteries will be shipped via USPS Parcel Select ground transportation only.
If you’re not happy with your new VoidHawk product(s) for any reason, just send it back within 90 days of receiving it and we’ll refund your money 100%.
To initiate a return:
1. Contact us to let us know an order is being returned. If you contact us by phone, please have your order number or any other pertinent information ready.
2. You can use any shipping service you prefer to send your order back for a refund including UPS, DHL, FED-EX or USPS.
3. There is no RMA required and we do not charge a restocking fee.
4. We will refund 100% of your order total to the same source of funds you used to make the purchase within 5 days of receiving your returned order.
If you prefer a partial refund, exchange or any other resolution, we are always willing to work toward a satisfactory outcome with all our customers.
To contact us by e-mail: firstname.lastname@example.org